Career Opportunities
Customer Service Representative
Permanent Part-Time
The Customer Service role at Guy Fuels & Propane offers an exciting opportunity to join a team dedicated to exceptional customer service and a supportive, dynamic work environment. As a local family business, we have been delivering personalized energy solutions to our commercial, residential, and agricultural customers in Eastern Ontario and the Ottawa Region for over 30 years.
In this role, you will handle a variety of tasks aimed at ensuring customer satisfaction, including reconciling cardlock receipts, managing equipment contracts, scheduling deliveries, processing payments, and addressing customer inquiries. You will also be responsible for generating and monitoring invoices, conducting inventory reviews, and performing daily IT backups.
At Guy Fuels & Propane, we believe in fostering a collaborative and inclusive workplace where every team member feels valued and supported. You will have the opportunity to engage with customers, coordinate with local IT support, and manage social media postings,all while contributing to our commitment to superior customer service.
With strong organizational skills, excellent communication abilities, and proficiency in accounts receivable management, you will thrive in this diverse and fulfilling role. We prefer candidates with industry-specific knowledge in fuel and propane distribution and relevant post-secondary education. Join us and experience a work environment that prioritizes work-life balance, professional growth, and creating an exceptional experience for both our customers and our team members.
What you’ll be doing:
- Ensuring a positive experience, assist customers and handle transactions in person, on the phone and over email.
- Reconcile receipts to statements, manage contracts, record delivery fees, and order supplies.
- Maintain and review tank monitors, conduct inventory reviews, and schedule deliveries.
- Process payments, credit checks, monthly invoicing, seasonal adjustments, daily pricing, and preauthorized payments.
- Handle and follow up on customer inquiries via phone and email.
- Open new accounts, follow up on delivery schedules and payments, and generate reports from invoicing data.
- Generate and send invoices, monitor overdue accounts, apply payments, and reconcile accounts.
- Prepare reports and assist in month-end closing processes.
- Process credit card transactions, reconcile costs, enter ledger entries, pay suppliers, and manage invoicing.
- Maintain contact lists, manage office supply requests and orders, and order marketing materials, clothing, uniforms, and PPE for drivers.
Who you are:
Essential:
- Strong organizational and multitasking skills.
- Excellent customer service and communication abilities.
- Proficiency in accounts receivable management, accounting, and inventory management.
- Attention to detail and problem-solving capabilities.
- Focused on delivering measurable outcomes
- Highly collaborative with strong teamwork skills
Preferred:
- Industry-specific knowledge and experience in fuel and propane distribution.
- Post-secondary education in business administration, accounting, or a related field.
Schedule:
- Hours:
- Summer: 20 Hours per week + Vacation Coverage
- Winter: 25 Hours per week - In-Office only
Equal Opportunity Employer: Guy Fuels & Propane is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Please send resume and cover letter to Chris Power: cpower@guyfuels.com
In-person drop off is also welcomed at Guy Fuels & Propane Office:
12041 Dawley Dr. Winchester
Submission Deadline: August 16th, 2024